Service organizations that strive to provide quality service and customer satisfaction require technicians to provide detailed reports and maintain contact with home base. Mobile technicians can work smarter and handle more calls if they have a tool that manages details and communicates seamlessly with the central office. Pocket Field Technician - our mobile service ticket manager - organizes workflow and automates calls.
While a field technician's day may begin with scheduled appointments, that can quickly change with the need to respond to 
emergencies and schedule changes. Whether a valued customer has an emergency or there's an opportunity to save the day for someone new, flexibility and communication are key. Is someone available nearby to handle the call? How soon can someone get there? Who has the right parts on-board? Time spent on the phone adjusting priorities takes time away from the current call.
The tasks of acquiring, providing, and recording information occupy a significant part of a service tech's day, time that could be used to complete additional calls.
Add field service automation where it belongs: in the field, at your technicians' fingertips. Maximize workforce productivity by giving field staff access to real-time data and removing the burden of paper-based reporting, while automatically maintaining communication with the central office.
Pocket Field Technician runs on easy-to-carry Microsoft® Windows Mobile®-based mobile devices. Our logical and intuitive Windows Mobile/Windows® CE interface lets technicians manage downloaded service calls without clipboards and paper tickets. The application captures work and travel time, records parts used/ordered, and lets the user enter notes using the operating system's "soft" keyboard or a device such as the Sprint® PPC-6700, which offers an integrated sliding keyboard. Guided workflow ensures call results completion by requiring and capturing a customer signature and permits multiple active tickets, simplifying records for calls requiring multiple visits. Uploading complete service records that don't require manual transcription reduces back-office costs and accelerates the billing cycle.
Mobile devices provide flexible connectivity via GPRS, CDMA, iDEN, 802.11 WLAN, cradle, or dial-up. This allows the application to store and forward call results using any available wireless connection or manually via an Ethernet or modem connection. For further hands-free convenience, the application requests new calls and updates for parts and equipment reference data automatically or at user-defined intervals.
Pocket Field Technician can be customized to fit your business: on-site maintenance and repair, warranty service, and installation/removal, or training. Customizable bar code scanning, printing, and digital photo options are available. The application can also be customized to calculate part prices, labor hour fees, and sales tax.
For more information or to arrange a demonstration of the Pocket Field Technician mobile application, contact our sales department.